Seven Words That Really Scare New Clients

Updating, decorating or staging projects rarely start on a clear expressway, and need time to develop, and be defined, Here's how to get past the scary part.

What do you think these seven words are?

  • OH MY I've never seen THAT before...
  • How much were you planning to spend?
  • You need to throw it all out.
  • It's the best (whatever) money can buy
  • My cousin Ed is a great contractor

No...nothing that simple, or obvious.

In this Westchester County Decorator and Home Stager's experience those seven throat-clearing, knuckle-cracking, knot-in-the-stomach words for many new clients are:

You're going to need to trust me.

OK< not everyone...indeed, some relax, even relish having a burden lifted. But others dig in, and torque themselves into a frenzy. It's understandable, "HOME" is a tender place. Much of what you hold dear is being shared, and considered during the initial stages of a project: Your relationships and possessions, your money and values, your dreams and fears.

"I'm going to need to trust you??"

YES. TRH considers good chemistry one of the most important parts of a project, and I urge prospective clients consider it as well, along with price and ideas.

It's important to understand there are a lot of unknowns at the start of a project. As focused and organized as you might be, rarely does updating, decorating, or preparing your house for sale begin on a straight expressway with a clear view.

Until you define a few things, you don't have a fixed or known destination. While developing a project, things will evolve and unfold. 

During a project, things will happen: delayed this, discontinued that, you could even change your mind a few times.

You will want to work with someone who knows the questions to ask. Who can roll with you. Who can live in the moment, but take the long view as well. Able to navigate the speed bumps, and keep things on track. Someone you trust to advise, guide, and even at times nudge you onto your best path.

Asking someone to trust you usually doesn't come up early on, nor should be asked for lightly. Experience, and respect for the process beget the confidence it takes to ask for trust. Conversation and research, mixed with faith and instinct will make it a wise decision.

Marie Graham is an Interior Decorator, Accredited Home Stager, and owner of The Refreshed Home. Her specialty is helping people make good plans and wise decisions, so they can get on with their life. She may be reached at 914.607.2895 or marie@therefreshedhome.com

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